Rhino Products Return & Refund Policy

At Rhino Products, we stand behind our products and want you to be satisfied with your purchase. If something isn't right, we're here to help.

Standard Returns

Unused products in their original condition and packaging may be returned within 30 days of delivery.

All returns require prior approval. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. We do not charge restocking fees on standard returns.

Bulk and Volume Orders

Bulk orders, large-quantity purchases, and orders receiving special pricing are reviewed for returns on a case-by-case basis.

Approval depends on the product's condition, quantity, and whether the items can reasonably be returned to inventory and resold.

Returns must be requested within 30 days of delivery and require prior approval from Rhino Products. Return shipping is the customer's responsibility, and any applicable restocking fees will be disclosed before approval.

Rhino Products reserves the right to approve or decline bulk-order returns based on these factors, subject to applicable law.

Custom and Made-to-Order Products

Custom and made-to-order products, including special colors, sizes, configurations, embroidery, and patches, are final sale and cannot be returned or refunded unless defective, damaged, or made incorrectly.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and a description of the issue.

We will work with you to repair, replace, or refund the item as appropriate. Manufacturing defects may also be covered under our Warranty Policy.

Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.

Original shipping charges are nonrefundable unless the return is due to our error or reimbursement is otherwise required by law.

How to Request a Return

Contact Rhino Products with your order number before shipping any items back.

Email: rhino@rhinoproducts.com

Phone: 269-674-8309

We appreciate your business and thank you for choosing Rhino Products.